Frequently Asked Questions
How do I upload listing condition/classification documents?
You can upload up to 3 documents. Select up to three documents and upload them a the same time (all documents must be located in the same folder).
How does the listing price accommodate GST?
If GST is applicable it is to be INCLUDED in the total price quoted. This is the simplest way for matX to accommodate transactions between businesses and also between businesses and individuals. This is subject to further development in the future.
There are problems with images. How do I get the platform to display properly?
1. If the platform is not displaying as expected on your PC or smartphone, check that you are using an up-to-date and browser e.g. Google Chrome. Microsoft's Internet Explorer has been discontinued so matX has not been configured for this browser. 2. There is a minor bug causing photos of listing taken in "portrait" to look distorted when viewing on a PC. Where fixing it. In the interim, please upload "landscape" photos.
How can I become a member of an Exchange?
1. You can create an Exchange and then invite members to join. For this you will need their email addresses. The email notifications matX sends to invitees includes your name, the name of the Exchange and joining instructions. It is recommended that people know in advance that they are going to be invited so they are expecting the invitation. Invitees do not need to be registered matX Users. 2. Talk to people and businesses you that you trust about joining their Exchange(s). Businesses might be traditional competitors but as the costs of both new resources and disposal increase it may be advantageous to collaborate. Note that it is not currently possible to search and request access to an Exchange via the matX website.
Why are there so few (or no) listings visible on the site?
Users can only see listings in Exchanges that they are members of and listings on the Public Exchange. It is all happening 'behind the scenes'.
I have registered so why have not received an email allowing me to verify my account?
You will have received an email from matX within 5 minutes. Please check your Trash/Spam folders for the verification email.
How do I add a Business Exchange Owner or transfer the status of Exchange Owner to another person?
Each Business Exchange needs at least one Exchange Owner. The Exchange Owner can create another Exchange Owner by changing a member’s permission. There can be more than one Exchange Owner, or the new Exchange Owner can change the original Exchange Owner’s permissions. Also, the original Exchange Owner is free to leave the Exchange. Login, go to Exchanges (left banner).